Refund policy

Return and refund policy

Right of withdrawal (14 days)
In accordance with Belgian and European law, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason.

Important exception (hygiene and health)
As the product is a food supplement, the right of withdrawal does not apply to products that have been unsealed or opened after delivery, for health protection and hygiene reasons. Only products returned intact, sealed and in their original packaging are eligible for withdrawal.

How to proceed
1. Notify us of your decision at info@aqvita.com within the 14-day period (a clear statement is sufficient). 2. Return the product within 14 days of your notification.

Return costs
Return costs are borne by the Customer, unless the product is defective, damaged or non-compliant: in that case, Aqvita covers the return costs and replaces or refunds the product.

Refund
After receipt and inspection of the returned product, the refund is issued within a maximum of 14 days, using the same payment method as the one used for the order, unless otherwise agreed.

Defective product or order error
If you receive a product that is defective, damaged or does not match your order, contact us within 14 days at info@aqvita.com, with a photo if possible. We will arrange the return at our expense and replace or refund the product.

Legal guarantee
Independently of the right of withdrawal, you benefit from the legal guarantee of conformity provided under Belgian law.
Last updated: July 2026.