Terms of sale

General Terms and Conditions of Sale

Article 1 — Purpose and scope
These general terms and conditions of sale (hereinafter the "Terms") govern all sales concluded on the Aqvita website between Aqvita SRL (hereinafter "Aqvita", "the Seller") and any adult natural person acting for non-professional purposes (hereinafter "the Customer"). Any order implies unreserved acceptance of these Terms.

Article 2 — Seller identity
Aqvita SRL, Avenue de Tervueren 313, B-1150 Woluwe-Saint-Pierre (Brussels), Belgium — Company number (BCE) 0726.811.003 — VAT BE0726.811.003 — Email info@aqvita.com — Phone +32 493 52 14 34.

Article 3 — Products
The products offered are magnesium-based food supplements. Their essential characteristics (composition, volume, directions for use) are presented on each product page. Food supplements are not a substitute for a varied, balanced diet or a healthy lifestyle. If you are pregnant, breastfeeding, undergoing medical treatment or have a medical condition, seek advice from a healthcare professional before use. Keep out of reach of children. Do not exceed the recommended daily dose. Visuals are not contractually binding. Aqvita reserves the right to modify its offer at any time.

Article 4 — Prices
Prices are shown in euros (€), all taxes included (applicable Belgian VAT included). Any shipping costs are shown before the order is confirmed. Aqvita reserves the right to change its prices at any time; the product is invoiced at the price in force when the order is confirmed.

Article 5 — Orders
The sale is concluded when the Customer confirms the order after accepting these Terms. A confirmation email summarising the order is sent. Aqvita reserves the right to refuse or cancel any abnormal order (existing dispute, manifestly fraudulent order).

Article 6 — Payment
Payment is made at the time of ordering using the methods offered at checkout (including bank card and Klarna — payment in instalments subject to Klarna's conditions). Transactions are secure. The order is processed only after payment has been confirmed.

Article 7 — Delivery
Delivery terms and times are detailed in the Shipping policy. Delivery areas: Belgium, European Union, United Kingdom and United States. Risk passes to the Customer upon physical handover of the product.

Article 8 — Right of withdrawal
In accordance with the Belgian Code of Economic Law (Book VI), the Customer has 14 days to withdraw, under the conditions detailed in the Return and refund policy. The right of withdrawal does not apply to sealed products which cannot be returned for health protection or hygiene reasons and which have been unsealed after delivery.

Article 9 — Legal guarantee of conformity
The Customer benefits from the legal guarantee of conformity provided under Belgian law. In case of a non-compliant or defective product, Aqvita replaces or refunds the product under the conditions provided by law.

Article 10 — Liability
Aqvita cannot be held liable in case of misuse of the product or failure to follow the directions for use and the precautions indicated.

Article 11 — Personal data
Data processing is described in the Privacy policy.

Article 12 — Complaints and dispute resolution
Any complaint may be sent to info@aqvita.com. Failing an amicable settlement, the consumer Customer may use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr. In Belgium, the Customer may also contact the Consumer Mediation Service (FPS Economy).

Article 13 — Governing law
These Terms are governed by Belgian law. The competent courts are those of the district of Aqvita's registered office, subject to the protective provisions applicable to consumers.

Last updated: September 2026.